Cancellation & Refund Policy

Before a booking is confirmed

A booking request can be withdrawn at any time before confirmation at no cost. Simply reply to the request acknowledgement email quoting your reference number, or call our booking support line.

After a booking is confirmed

Once a booking is confirmed and paid, the cancellation, modification and refund rules of the licensed accommodation provider apply. These rules are stated in full on the booking confirmation document issued to you.

Typical provider policies fall into three categories: free cancellation up to a stated deadline, partial charge after that deadline, and non-refundable rates. The category that applies to your booking is shown before payment is requested.

Modifications

Requests to change dates, room type, guest names or occupancy are subject to availability and to any rate difference or amendment fee charged by the accommodation provider. Apexia Solutions will confirm the revised price before any change is applied.

No-show

Failure to arrive on the confirmed check-in date without prior cancellation is treated as a no-show. No-show charges are set by the accommodation provider and are usually non-refundable.

Refund processing

Approved refunds are returned to the original payment method. Processing time depends on the payment provider and the accommodation provider settlement cycle; the expected timeframe is confirmed in writing when the refund is approved.

Support

For any cancellation, modification or refund question, contact our booking support team with your booking reference number.